Help

General Enquiries

customercare@martine-rose.com

Sales Enquiries

sales@martine-rose.com

Press Enquiries

info@agencyeleven.co.uk

Delivery

Orders placed before 2:00pm will be dispatched the same day.
Goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends.

• UK £5
• EU £8
• US £8
• Rest of the World £8

Customs & Duty

Shipments outside of the UK & EU: Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

Please be advised that it is your responsibility to pay for these extra charges.

Returns

Martine Rose offers free returns.

UK Returns

Please use the Royal Mail return label provided with your order. Take your return to the nearest Post Office and make sure you keep a note of your tracking until your return has been fully processed.

If you wish to use alternative means at your own cost, please send your return to the below address:

Airbox Fulfilment (c/o Martine Rose)
London Heathrow Airport, Unit 8
Saxon Way, Harmondsworth
Middlesex
UB7 0LW, United Kingdom

International Returns

Please use the DHL return label provided with your order.
Visit the DHL website to book in the collection for your return, using the Waybill number on your label.

1. Visit here.
2. For the “Do you need to create a shipping label?” question, click on “No, I already have a shipping label attached to my package” Click on “I have a DHL Waybill number” and then enter your Waybill number (this can be found under the first barcode on your DHL label) and your telephone number to book in your return. Follow the rest of the online instructions.
3. Alternatively please call DHL on 0044 844 248 0844 and use your Waybill number to book in a collection. Please retain a copy of the proof of postage.

If you wish to use alternative means, at your own cost, then please send your return to the above address.

Returns Policy

If for any reason you are not completely satisfied with your purchase, we will gladly exchange or refund your merchandise within 28 days of receipt, provided that:

1. We receive the return within 28 days after receiving your order.
2. The item is returned in its original condition- unworn, unused, unwashed, undamaged- with all original tags in place.
3. The return is posted in the package in which it was received, or else an equally secure outer box

Refunds

Please note that we do not refund shipping costs or any duties or taxes incurred.
Refunds may take up to 5 working days to reach your account, depending on your bank.
Payments will be refunded to the original payment method excluding the cost of shipping.