Help

General Enquiries

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Sales Enquiries

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Press Enquiries

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Holiday Information

Last order dates to ensure that you're order arrives before Christmas

• UK 22nd December
• EU 20th December
• US 20th December
• Rest of World 20th December

Our Customer Care Department will be closed 24th to 28th December and 1st to 4th January.

Delivery

Orders placed before 1.30pm will be dispatched the same day.
Goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends.

• UK £5
• EU £16 *includes all duties and taxes
• US £8
• Rest of the World £8

Customs & Duty

Shipments outside of the UK & EU: Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

Please be advised that it is your responsibility to pay for these extra charges.

Returns

Martine Rose offers free returns.

Please note that the Martine Rose x Gary Gill Zine cannot be returned.

UK Returns

Please use the DPD return label provided with your order. Take your return to the nearest DPD drop off point and make sure you keep a note of your tracking until your return has been fully processed.

If you wish to use alternative means at your own cost, please send your return to the below address:

Martine Rose
Unit 4, School Close,
Burgess Hill,
RH15 9RX
United Kingdom

International Returns

Please use the DHL return label provided with your order.
Visit the DHL website to book in the collection for your return, using the Waybill number on your label.

1. Visit here.
2. For the “Do you need to create a shipping label?” question, click on “No, I already have a shipping label attached to my package” Click on “I have a DHL Waybill number” and then enter your Waybill number (this can be found under the first barcode on your DHL label) and your telephone number to book in your return. Follow the rest of the online instructions.
3. Alternatively please call DHL on 0044 844 248 0844 and use your Waybill number to book in a collection. Please retain a copy of the proof of postage.

If you wish to use alternative means, at your own cost, then please send your return to the above address.

Returns Policy

If for any reason you are not completely satisfied with your purchase, we will gladly exchange or refund your merchandise within 28 days of receipt, provided that:

1. We receive the return within 28 days after receiving your order.
2. The item is returned in its original condition- unworn, unused, unwashed, undamaged- with all original tags in place. *We recommend that you try on your Martine Rose shoes on a carpeted floor in order to protect the soles.
3. The return is posted in the package in which it was received, or else an equally secure outer box.

Refunds

Please note that we do not refund shipping costs or any duties or taxes incurred.
Refunds may take up to 5 working days to reach your account, depending on your bank.
Payments will be refunded to the original payment method excluding the cost of shipping.