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General Enquiries

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Sales Enquiries

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Press Enquiries

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Delivery

Orders placed before 1.30pm will be dispatched the same day.
Goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends.

• UK £5
• EU £16 *includes all duties and taxes
• US £8
• Rest of the World £17

Customs & Duty

Shipments outside of the UK & EU: Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

Please be advised that it is your responsibility to pay for these extra charges.

Returns

Martine Rose offers free returns.

UK & International Returns

Please visit the Returns Centre and follow the steps below:

1. Insert your email or phone number and order number starting with # to access your order
2. After return request is filled out and approved, you will get a confirmation email with shipping instructions.
3. Please use the pre-paid return label provided with your order and attach on return parcel. 
4. You can either take your return to the nearest DHL drop off point or book in a collection by calling your local DHL service or visiting their website to book collection online, with your Waybill number. 
5. Please retain a copy of the proof of return postage.

If you wish to use alternative means at your own cost, please send your return to the below address:

Martine Rose 

Davies Turner & Co - Tomorrow Ltd

West Midlands Freight Terminal

Station Road, Coleshill

North Warwickshire

B46 1DT

United Kingdom

Booking return collection with DHL

To book in a DHL collection for your return, please visit the DHL website, using the Waybill number on your label.

1.Visit here.

2. For the “Do you need to create a shipping label?” question, click on “No, I already have a shipping label attached to my package” Click on “I have a DHL Waybill number” and then enter your Waybill number (this can be found under the first barcode on your DHL label) and your telephone number to book in your return. Follow the rest of the online instructions.

3. Alternatively please call DHL on 0044 844 248 0844 and use your Waybill number to book in a collection. Please retain a copy of the proof of postage.

If you wish to use alternative means, at your own cost, then please send your return to the above address.

Returns Policy

If for any reason you are not completely satisfied with your purchase, we will gladly exchange or refund your merchandise within 14 days of receipt, provided that:

1. We receive the return within 14 days after receiving your order.
2. The item is returned in its original condition- unworn, unused, unwashed, undamaged- with all original tags in place. *We recommend that you try on your Martine Rose shoes on a carpeted floor in order to protect the soles.
3. The return is posted in the package in which it was received, or else an equally secure outer box.

Refunds

Please note that we do not refund shipping costs or any duties or taxes incurred.
Refunds may take up to 5-7 working days to reach your account, depending on your bank.
Payments will be refunded to the original payment method excluding the cost of shipping.