Help

 

General Enquiries

customercare@martine-rose.com

Sales Enquiries

sales@martine-rose.com

Press Enquiries

info@agencyeleven.co.uk

 

Shipping Charges

	STANDARD	EXPRESS	RETURN FEE	DUTIES
UK	£17	£29	£17	INCLUDED
ALBANIA	-	€33	€33	INCLUDED
ALGERIA	-	US$84	US$84	NOT INCLUDED
ANDORRA	-	€33	€33	INCLUDED
ARGENTINA	-	US$63	US$63	NOT INCLUDED
AUSTRALIA	-	£62	£62	NOT INCLUDED
AUSTRIA	€9	€17	€9	INCLUDED
AZERBAIJANI	-	US$84	US$84	NOT INCLUDED
BAHREIN	-	US$56	US$56	NOT INCLUDED
BELARUS	-	US$79	US$79	INCLUDED
BELGIUM	€9	€17	€9	INCLUDED
BOSNIA AND HERZEGOVINA	-	€33	€33	INCLUDED
BRAZIL	-	US$63	US$63	NOT INCLUDED
BRUNEI DARUSSALAM	-	US$56	US$56	NOT INCLUDED
BULGARIA	€16	€21	€16	INCLUDED
CANADA	-	$US39	$US39	NOT INCLUDED
CHILE	-	US$63	US$63	NOT INCLUDED
CHINA	-	£33	£33	NOT INCLUDED
COLOMBIA	-	US$63	US$63	NOT INCLUDED
COSTA RICA	-	US$63	US$63	NOT INCLUDED
CROATIA	€32	€33	€32	INCLUDED
CYPRUS	€20	€21	€20	INCLUDED
CZECH REPUBLIC	€9	€18	€9	INCLUDED
DENMARK	€9	€17	€9	INCLUDED
DOMINICAN REPUBLIC	-	US$63	US$63	NOT INCLUDED
ECUADOR	-	US$63	US$63	NOT INCLUDED
EGYPT	-	US$63	US$63	NOT INCLUDED
ESTONIA	€16	€21	€16	INCLUDED
FINLAND	€16	€21	€16	INCLUDED
FRANCE	€9	€17	€9	INCLUDED
FRENCH GUIANA	-	US$63	US$63	NOT INCLUDED
GERMANY	€9	€17	€9	INCLUDED
GREECE	€9	€17	€9	INCLUDED
HONK HONG, SAR OF CHINA	-	£33	£33	NOT INCLUDED
HUNGARY	€9	€18	€9	INCLUDED
ICELAND	-	€33	€33	NOT INCLUDED
INDIA	-	US$56	US$56	NOT INCLUDED
INDONESIA	-	US$56	US$56	NOT INCLUDED
IRELAND	£10	£13	£10	INCLUDED
ITALY	-	-	€7	INCLUDED
JAPAN	-	¥5456	¥5456	NOT INCLUDED
KUWAIT	-	US$56	US$56	NOT INCLUDED
LAOS	-	£35	£35	NOT INCLUDED
LATVIA	€16	€21	€16	INCLUDED
LEBANON	-	US$84	US$84	NOT INCLUDED
LIECHTENSTEIN	€16	€33	€16	INCLUDED
LITHUANIA	€16	€21	€16	INCLUDED
LUXEMBURG	€9	€17	€9	INCLUDED
MACAO	-	US$63	US$63	NOT INCLUDED
MACEDONIA	-	€33	€33	INCLUDED
MALAYSIA	-	US$56	US$56	NOT INCLUDED
MALTA	€20	€33	€20	INCLUDED
MEXICO	-	US$56	US$56	NOT INCLUDED
MONACO	€16	€21	€16	INCLUDED
MONGOLIA	-	US$84	US$84	NOT INCLUDED
MONTENEGRO	-	€33	€33	INCLUDED
MOROCCO	-	US$84	US$84	NOT INCLUDED
NETHERLANDS	€9	€17	€9	INCLUDED
NEW ZELAND	-	£62	£62	NOT INCLUDED
NIGERIA	-	US$84	US$84	NOT INCLUDED
NORWAY	€9	€23	€9	INCLUDED
PAKISTAN	-	US$62	US$62	NOT INCLUDED
PARAGUAY	-	US$63	US$63	NOT INCLUDED
PERU	-	US$63	US$63	NOT INCLUDED
PHILIPPINES	-	US$56	US$56	NOT INCLUDED
POLAND	€9	€18	€9	INCLUDED
PORTUGAL	€9	€17	€9	INCLUDED
QATAR	-	US$63	US$63	NOT INCLUDED
ROMANIA	€9	€17	€9	INCLUDED
SAUDI ARABIA	-	US$63	US$63	NOT INCLUDED
SENEGAL	-	£35	£35	NOT INCLUDED
SERBIA	-	€33	€33	INCLUDED
SINGAPORE	-	US$56	US$56	NOT INCLUDED
SLOVAKIA	€16	€21	€16	INCLUDED
SLOVENIA	€16	€21	€16	INCLUDED
SOUTH AFRICA	-	US$63	US$63	NOT INCLUDED
SOUTH KOREA	-	£33	£33	NOT INCLUDED
SPAIN	€9	€17	€9	INCLUDED
SWEDEN	€9	€17	€9	INCLUDED
SWITZERLAND	-	€23	€23	INCLUDED
TAIWAN	-	US$63	US$63	NOT INCLUDED
THAILAND	-	US$56	US$56	NOT INCLUDED
TUNISIA	-	US$84	US$84	NOT INCLUDED
TURKMENISTAN	-	US$84	US$84	NOT INCLUDED
UNITED ARAB EMIRATES	-	US$56	US$56	NOT INCLUDED
UNITED STATES	-	US$39	US$39	INCLUDED
URUGUAY	-	US$63	US$63	NOT INCLUDED
VENEZUELA	-	US$63	US$63	NOT INCLUDED
VIETNAM	-	US$63	US$63	NOT INCLUDED

 

 

Returns

You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.

First fill the form by clicking the following link, then attach the pre-paid return label included with your order.

You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please retain a copy of the proof of return postage.

Returns that do not meet our policy will not be accepted.

HOW SOON WILL I GET MY REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 14 days.

 

Booking return collection with DHL

To book in a DHL collection for your return, please visit the DHL website, using the Waybill number on your label.

1. Visit here.
2. For the “Do you need to create a shipping label?” question, click on “No, I already have a shipping label attached to my package” Click on “I have a DHL Waybill number” and then enter your Waybill number (this can be found under the first barcode on your DHL label) and your telephone number to book in your return. Follow the rest of the online instructions.

3. Alternatively please call DHL on 0044 844 248 0844 and use your Waybill number to book in a collection. Please retain a copy of the proof of postage.

If you wish to use alternative means, at your own cost, then please send your return to the above address.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 14 days. 

If you have any further question, please email us at customercare@martine-rose.com or call us at +39 0497852226