Terms & Conditions

TERMS AND CONDITIONS OF SALE

These terms and conditions of sale (“TERMS AND CONDITIONS OF SALE”) govern the offer and sale of goods on this website martine-rose.com (the “SITE”).

The goods bought on the Site (the “PRODUCTS”) are sold directly by DIANA E-COMMERCE CORPORATION SRL headquartered at Torreglia (PD) in Via San Daniele no. 137/139, 35038, Italy, listed on the Padua Companies Register at number PD442830, tax code and VAT no. 05097740285, share capital €500,000.00 fully paid in, Electronic Certified Mail: diana.ecommerce.corporation@legalmail.it (the “VENDOR”) with the authorisation of Diana E-Commerce Corporation S.r.l. headquartered at Via San Daniele 137/139, Torreglia (PD), VAT no. 05097740285.

These Terms and Conditions of Sale must be read and accepted before a purchase order can be placed. Failure to accept these Terms and Conditions of Sale will make it impossible to make purchases on the Site.

1. PREAMBLE
   1.1. The Terms and Conditions of Sale only govern the offer, placement and acceptance of orders to buy Products on the Site, between the Vendor and the Site Users.
   1.2 On the Site, the Vendor offers the Products for sale and provides e-commerce activities only for its end customers who are over the age of 18 and who are “consumers”, namely individuals acting with purposes that do not relate to any commercial, business, trade or professional activity they may perform (the “Customer”).
   1.3 The offer and sale of the Products relates only to those countries listed in the List of Countries on the relevant page of the Site, which can be reached via the home page.
   1.4 The Vendor reserves the right to provide a maximum limit of Products, or types of Products, that can be purchased on the Site.
   1.5 The Vendor reserves the right not to fulfil any orders from non-consumers and/or from persons under the age of 18, or from any country not included in the List of Countries, or any order that does not conform to its own commercial policy.
   1.6. The Terms and Conditions of Sale do not govern the sale of goods or the provision of services by parties other than the Vendor, even if they are present on the Site through links, banners or other forms of connection. It is the Customer’s responsibility to check the conditions of sale before submitting an order or buying goods and services from parties other than the Vendor. The Vendor shall not therefore be held liable for the sale of any goods and/or the provision of any services by third parties and/or for the formation of agreements between the Customer and such third parties.
   
   
2. PURCHASE ORDERS
   2.1. To buy one or more Products on the Site, the Customer must select the Products they wish to purchase and add them to their cart. After all the chosen Products have been selected the Customer must continue to the checkout on the Cart page, complete the online order form as instructed, and send it to the Vendor.
   2.2. The languages available for the conclusion of the purchase order are those indicated, for each country, on the page relating to the shipping countries that can be reached through the home page of the Site.
   2.3. Customers may buy Products either using their own personal account, if registered on the Site, or in guest mode. When buying in guest mode, they will have to provide their personal details to proceed with the order.
   2.4. The order form contains a reference to the Terms and Conditions of Sale and a summary of the main characteristics of each Product, with the related prices (including all the applicable taxes or duties), the accepted forms of payment, and the mode of delivery of the Products, the shipping and delivery costs, the conditions for exercising the right of termination, and the conditions applicable to the return of purchased Products.
   2.5. Before buying Products through submission of an order form, the Customer must carefully read the Terms and Conditions of Sale, which can also be printed, stored or copied for personal use. When sending the order form, the Customer must declare that they have understood and approved the contents of the form, and that they have also accepted the Terms and Conditions of Use and Sale for the Site. Otherwise, it will not be possible to complete the purchase order.
   2.6. Before submitting the purchase order, the Customer may check the details of the order and identify or correct any data entry errors.
   2.7. The submission of the order form by the Customer implies an obligation to pay the price stated on the order.
   2.8. The presence of the Products on the Site should be understood as an invitation to offer by the Vendor. The submission of the purchase order by the Customer to the Vendor shall count as an offer to purchase the individual Products covered by the order.
   2.9. Once the order form has been received, the Vendor shall send the Customer, by email, a receipt for the purchase order. This will contain a summary of the terms and conditions of sale, information about the key characteristics of the Products and full details of the price (including all the applicable taxes or duties), the means of payment, and the terms applicable to the right of termination and delivery costs. This e-mail is an automatic confirmation of receipt of the order and does not imply acceptance by the Vendor of the Customer's purchase order.
   2.10. The Customer's purchase order is considered accepted by the Vendor with the latter's sending of the e-mail confirming that the ordered Products have been shipped.
   2.11. The Vendor reserves the right not to accept purchase orders. This may occur, for example, in case of unavailability of Products or incomplete or incorrect orders, which do not give sufficient guarantees of solvency or which are contrary to the Vendor's commercial policy and/or the Terms and Conditions of Sale. In such cases, the Vendor shall, promptly and within 30 days of the date on which the order was sent to the Vendor, inform the Customer by email that the contract has not been concluded and that the Vendor has not fulfilled the purchase order. If the Customer has already submitted the order form and paid the price, the Vendor will refund the amount paid.
   2.12. The order form will be stored in the Vendor’s database for the period of time necessary to fulfil the order, in accordance with the legal period. Once registered on the Site, the Customer may view the orders placed by accessing their personal account and browsing the relevant section of the Site. Customers purchasing goods as guest users can check the orders they have placed by contacting Customer Service, as indicated in paragraph 11 “Customer Service” below.
   
   
3. CHARACTERISTICS OF THE PRODUCTS
   3.1. The only Products offered for sale on the Site are the original products from Martine Rose with the authorization of Tomorrow London Limited and the authorization of the partner brands.
   3.2. The main characteristics of the Products are displayed on the Site, on each Product page. The images and colours of the Products offered for sale may not correspond to the actual colours, due to the effect of the web browser and/or monitor.
   3.3. Each Product is sold on the Site together with an identification tag which forms an integral part of the Product.
   
   
4. PAYMENTS
   4.1. The prices of the Products indicated on the Site are stated eur (€), usd ($), jpy (¥), cny, hrk and already include all the applicable taxes and duties. The Product prices do not include the shipping and delivery costs. These will be clearly indicated when the Product purchase process begins.
   4.2. The prices of the Products may be subject to change. The Customer must therefore check the final sale price before submitting the order form.
   4.3. The means of payment can be found on the Payments and Security page on the Site. The means of payment are also indicated on each purchase order and form an integral part of the Terms and Conditions of Sale.
   4.4. The price of the Products and delivery costs as indicated on the order form will be debited after the Customer submits the purchase order and before the Products are shipped by the Vendor.
   4.5. If payment is made by credit card, the payment details (such as the debit/credit card number or date of expiry) will be sent using an encrypted protocol to the bank or payment services provider, without the possibility of any third party accessing such data. This information will never be used by the Vendor except to complete the purchase process for which it was provided, or to issue a refund if the Products are returned, if the customer exercises the right of cancellation, or if use of the data is necessary in order to prevent fraud or report to the police any fraud on the Site.
   4.6. If the Product is delivered in an EU country, the Product will not be subject to any customs charges such as import tax and/or duty.
   For deliveries to countries that are not within the EU, the Product may be subject to customs charges, such as import taxes and/or duty, which will be payable when the Product arrives in the country of delivery. Customs charges cannot be predicted in advance by the Vendor and in any case, are to be paid in full by the Customer.
   For more information, please contact the customs authority in the country in which the Product is to be delivered.
   4.7 We reserve the right not to accept, cancel, or refund the order if, due to misunderstandings, bugs, or other issues, the product price listed on the Site is incorrectly displayed as significantly lower than the correct selling price. In any case, we will ensure to contact you to verify if you still wish to purchase the product at the correct price.
   
   
5. DELIVERY OF THE PRODUCTS
   5.1. The Product ordered on the Site will be delivered by express courier. The costs, terms and conditions for delivery of the Products are indicated on the “Delivery” page, and on each order form. They constitute an integral part of the Terms and Conditions of Sale.
   5.2. Delivery times for the Products indicated on the Site are approximate and refer only to working days, with the express exclusion of non-working days.
   5.3. The Customer must place the order directly from the page on the Site relating to the country to which the purchase Product will be shipped. The Site is able to automatically recognise the country from which the Customer is logging on, but the reference country can be changed using the List of Countries found on the relevant page of the Site.
   Orders placed from a section of the Site relating to a country other than the destination country, or to an address that is not accepted by the Vendor’s courier (such as PO boxes or “Hold Mail” addresses), will not be accepted. For Italy only, the Site is not authorised to send deliveries to Livigno, Campione d’Italia, San Marino or the Vatican City.
   

    
6. THIRD-PARTY RIGHTS
   EXERCISING THE RIGHT TO CANCEL
   6.1. The Customer may cancel the contract with the Vendor free of charge, without giving a reason, within 14 days after the date on which they acquire physical possession of the Products bought on the Site.
   6.2. To exercise the right of cancellation, the Customer may give notice of their decision using the cancellation form on the Site. To do this, the Customer must access the section of the Site relating to the order is placed, complete the cancellation form and send it electronically to the Vendor.
   6.3. Alternatively, the Customer can send a written notice of the intention to cancel, providing their details (name, surname, address and email), the order date and the date of receipt, the order number and details of the Products purchased; for this purpose, the Customer may use the standard, non-obligatory cancellation form** referred to in Annex 1 of Legislative Decree no. 21 of 21 February 2014. If the Customer chooses this option, the notification of cancellation must be sent to the Vendor at the contacts indicated in the paragraph "Customer Service".
   6.4. If the right of cancellation is exercised, the Product chosen may not be directly replaced with another; to buy a new Product, the Customer must place a new order, separate from the previous one.
   6.5. The Customer is responsible for any impairment in the value of the Products resulting from any handling of the Products other than what was necessary to determine their nature, characteristics and functioning.
   6.6. The Vendor may decide not to accept the cancellation if the Products are returned without the identification tag.
   6.7. The right of cancellation may not be exercised in cases where:

• Products have been made to measure or customised;
• Products may deteriorate or perish rapidly;
• Sealed Products may not be returned for hygiene and health reasons if they have been opened after delivery;
• after delivery, the Products have been inseparably mixed with other goods;
• the Products consist of sealed audio or video recordings or sealed computer software which has been opened after delivery.
  
  

• by e-mail: Customercare@martine-rose.com;
• by post: Diana E-Commerce Corporation SRL, headquartered in Torreglia (PD) at Via San Daniele no. 137/139, 35038.

** MODEL WITHDRAWAL FORM

- PURSUANT TO SECTION 49, SUBSECTION 1, LETT. H) OF THE (ITALIAN) LEGISLATIVE DECREE NO. 206, DATED 6TH OF SEPTEMBER 2005 -

(to fill out and return this form only if you wish to withdraw the agreement)

DIANA E-COMMERCE CORPORATION SRL 

at Snatt Logistica S.P.A, Via Giuseppe Di Vittorio, n° 21, 20049 Caleppio di Settala (MI), ITALY.

Tel: +39 049 811466,

Email address: Customercare@martine-rose.com

• Hereby I/we (*) notify the withdrawal from my/our (*) sale agreement of the following goods/services (*)
• Ordered on (*)/received on (*)
• Name of the customer/s
• Address of the customer/s
• Signature of the customer/s (only if this form is communicated in paper form)
• Date

   (*) delete the unnecessary wording