FAQ

We accept American Express, Visa, Mastercard, Paypal.

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

Once your purchase is completed, an e-mail confirmation will be sent. This email acts like an invoice and will include your order number. Standard processing time takes up to 2-4 business days.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information.

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Please allow up to two hours for the tracking number to become active.

We do not offer the exchange service.

You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.

First fill the form by clickingthe following link, then attach the pre-paid return label included with your order.

You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please retain a copy of the proof of return postage.

Returns that do not meet our policy will not be accepted.

Please check the Help page on the shipping charges section.

Please email us at customercare@martine-rose.com or call us at +39 0497852226